How do I rent a backdrop?
Renting a backdrop from us is easy! Simply visit our Rental Backdrops section, select the backdrop(s) you'd like to rent by clicking 'REQUEST BOOKING', proceed to your basket, fill out the necessary details on the form, and click 'submit'.
Please note that submitting the form does not confirm the rental; it is only a booking request. Once we receive your request, a member of our team will contact you as soon as possible to finalise the rental.
Can I order a background support system to go with the backdrop?
Certainly, we offer the option to add a background support system when filling out a booking request. If you or your location do not have one available, simply select the add-on option during the booking process. The cost of the background support system is £40 (+ VAT
Do you deliver or do I need to organise my own transport?
Yes, we do offer delivery services within and around the London area on weekdays, from 8:00am to 6:30pm. If you prefer not to organize your own transportation, we can arrange for delivery at an additional cost starting from £55 (+VAT) each way.
Please note that we require all bookings to be placed on our website at least 24 hours in advance of your shoot date to ensure a delivery slot. Alternatively, you may choose to arrange your own courier for transportation, in which case you will take full responsibility for the proper transportation of the rented backdrops to and from HAPACA Studio.
For deliveries outside London and abroad, you will need to make your own arrangements. However, we are happy to provide you with the weight and dimensions of the backdrops and recommend courier companies if needed.
What kind of a van do I need when I book a courier service?
With Small Backdrops, you only need a smaller sized van or even a car - just make sure it can accommodate 300cm.
For Medium and Large backdrops, you will need a Luton van or a long wheel-base van which will fit 392cm.
What are your opening hours?
We are open Monday – Friday, 9.00am – 6.00pm.
Please note, we are closed on weekends and bank holidays. You can collect before we close and return when we open again if you will be shooting out of our hours.
Are the photos and colours of the backdrops on your website accurate?
All our backdrops are shot using flat lighting without any additional contrast and balanced to 5600K.
Please be aware that all monitors are colour calibrated in different ways, or not at all, so we advise if you’d like to see the true colours please use a properly calibrated monitor, or try to look on different screens. Also be aware the colours look different in different types of light. For example, if you unroll a backdrop underneath a tungsten, or fluorescent studio lights, the colours will look different to the colours on our website.
Please note that all our rental backdrops are being hired out regularly so they can show various signs of usage, especially within the first 6ft (2m) where the subject usually stands. These are not major markings which would drastically influence the photos.
Always be sure to check the High Resolution Image of each particular backdrop to see the most accurate texture.
If you need the backdrop to be absolutely flawless without any usage marks please check with us so we can make sure it will meet your expectations, especially when shooting moving images where spots can't be retouched.
Our backdrops are made of 9oz and 10oz organic canvas so there will be some light material creases in the fabric compared to purposely built MDF board flats.
How do I look after a backdrop?
Don’t use anything sharp to unwrap the backdrop. To roll back the backdrop properly, please do it on a clean, even floor.
If you don’t have enough floor space, you can roll it on the scaff pole, but make sure it’s not bending too much, as this causes creasing and damage to the backdrop. Usually it’s better to roll it in the middle and keep supporting the bar so it’s straight and the cloth rolls on nicely.
It is forbidden to stand on or place props on the sky backdrops and ombre effect backdrops.
Don’t use staples, we recommend Large A-Clamps to hold the backdrop on a scaff pole if it is a hand painted canvas.
Please report to us immediately if your backdrop is damaged on arrival and send us pictures. If any damage is caused by yourself or your team, please let us know.
Can anyone download and use the images on your website?
All images are subject to copyright therefore any further use except references is prohibited.
What if a backdrop gets damaged? What are the costs?
In the event of loss, theft, or damage, the client is liable for a replacement or damage fee (please read the “Damage Charge Sheet")
How do I look after the backdrop?
Don’t use anything sharp to unwrap the backdrop.
If you must stand on the backdrop, please wipe your shoes clean first.
If a model is wearing heels, please put gaffer tape or soft pads on them to prevent serious damage and tears.
Don’t use staples!
To roll back the backdrop properly, please do it on a clean, even floor.
If you don’t have enough floor space, you can roll it on the scaff pole, but make sure it’s not bending too much, as this causes creasing & damage to the cloth. Usually it’s better to roll it in the middle and keep supporting the bar so it’s straight and the cloth rolls on nicely.
Please report to us if any damage is caused.
Can your backdrop be folded?
All backdrops rolled on cardboard tube MUST NOT be folded, this can damage the backdrop beyond repair.
Can I paint on your backdrop?
Absolutely not, we will need to charge you a full replacement fee.
What if a backdrop gets damaged? What are the costs?
In the event of loss, theft, or damage, the client is liable for a replacement or damage fee (DOWNLOAD Damage Charge Sheet)
Will I be charged if I’m late returning a backdrop?
An additional day fee may incur if a backdrop is returned after the agreed time.
HAPACA backdrops are to be collected and returned at the times scheduled and are charged accordingly.
Can I come and see the backdrops before buying/renting?
You certainly may, please email up to three backdrops you would like to view and our team at email@example.com will pencil you in.
Do i get a refund if i don't use the hired backdrop on my shoot?
Unfortunately not, once the backdrop is out on hire we can't rent to other customers.
Can I amend my booking to a different date or different backdrop after I have paid?
We can arrange this if we are given at least 24 hours notice ahead of the booking to change delivery times and make sure your new requested backdrop is available.
Can I extend my hire?
Please contact us as soon as you know you’d like to extend your booking, as the backdrop may already be on option with a different client. In general though, it’s not a problem.
Do you create custom backdrops?
Yes, we do create custom backdrops. We would be more than happy to work with you to create a backdrop that meets your specific needs and requirements. Additionally, we have a large selection of backdrops available for purchase on our website. If you don't find what you're looking for there, please feel free to contact us at firstname.lastname@example.org to discuss your custom backdrop needs.
Are the backdrop sizes stated on your website absolutely accurate?
The canvas tends to shrink based on how much acrylic paint is applied but its never more than 35cm.
Do you hire or sell abroad?
Yes we’re happy to ship globally but please note anything over 270cm/9ft (usually the width of the backdrop) will be significantly more expensive.