FAQ

How do I rent a backdrop?

This is very simple! Head over to our Rental Backdrops section, add the backdrops of your choosing to the basket by clicking on ‘REQUEST BOOKING’, then go to your basket, fill in your details on the form and click ‘submit’.

Please note, by filling in the form you are not confirming the rental, only requesting a booking. After submitting the form, a member of our team will contact you as soon as possible.

Can I order a background support system to go with the backdrop?

Absolutely, there is the option to add on a background support system when you fill out a booking request if you or your location do not have one available. They are £40 (+ VAT).

Do you deliver or do I need to organise my own transport?

Yes we can deliver in and around the London area on weekdays, 8.00am - 6.30pm.

The cost for delivery within the London area starts at £55 (+ VAT) each way, so £110 (+ VAT) for a delivery and return.

We kindly ask that all bookings are placed on the website at least 24 hours in advance to your shoot date to ensure a delivery slot.

You are welcome to organise your own courier, to which you take full responsibility of the proper transportation of rented backdrops to and from HAPACA Studio.

Deliveries outside London and abroad will need to be arranged yourself. We are happy to recommend courier companies if you do not have your own van and provide weight and dimensions for the backdrops.

What kind of a van do I need when I book a courier service?

With Small Backdrops, you only need a smaller sized van or even a car - just make sure it can accommodate 300cm.

For Medium and Large backdrops, you will need a Luton van or a long wheel-base van which will fit 392cm.

What are your opening hours?

We are open Monday – Friday, 9.00am – 6.00pm.

Please note, we are closed on weekends and bank holidays. You can collect before we close and return when we open again if you will be shooting out of our hours.

Are the photos and colours of the backdrops on your website accurate?

All our backdrops are shot using flat lighting without any additional contrast and balanced to 5600K.

Please be aware that all monitors are colour calibrated in different ways, or not at all, so we advise if you’d like to see the true colours please use a properly calibrated monitor, or try to look on different screens. Also be aware the colours look different in different types of light. For example, if you unroll a backdrop underneath a tungsten, or fluorescent studio lights, the colours will look different to the colours on our website.

Please note that all our rental backdrops are being hired out regularly so they can show various signs of usage, especially within the first 6ft (2m) where the subject usually stands. These are not major markings which would drastically influence the photos.

Always be sure to check the High Resolution Image of each particular backdrop to see the most accurate texture.

If you need the backdrop to be absolutely flawless without any usage marks please check with us so we can make sure it will meet your expectations, especially when shooting moving images where spots can't be retouched.

Our backdrops are made of 9oz and 10oz organic canvas so there will be some light material creases in the fabric compared to purposely built MDF board flats.

How do I look after the backdrop?

Don’t use anything sharp to unwrap the backdrop. To roll back the backdrop properly, please do it on a clean, even floor.

If you don’t have enough floor space, you can roll it on the scaff pole, but make sure it’s not bending too much, as this causes creasing and damage to the backdrop. Usually it’s better to roll it in the middle and keep supporting the bar so it’s straight and the cloth rolls on nicely.

It is forbidden to stand on or place props on the sky backdrops and ombre effect backdrops.

Don’t use staples, we recommend Large A-Clamps to hold the backdrop on a scaff pole if it is a hand painted canvas.

Please report to us immediately if your backdrop is damaged on arrival and send us pictures. If any damage is caused by yourself or your team, please let us know.

Can anyone download and use the images on your website?

All images are subject to copyright therefore any further use except references is prohibited.

What if a backdrop gets damaged? What are the costs?

In the event of loss, theft, or damage, the client is liable for a replacement or damage fee (please read the “Damage Charge Sheet")

How do I look after the backdrop?

Don’t use anything sharp to unwrap the backdrop.

If you must stand on the backdrop, please wipe your shoes clean first.

If a model is wearing heels, please put gaffer tape or soft pads on them to prevent serious damage and tears.

Don’t use staples!

To roll back the backdrop properly, please do it on a clean, even floor.

If you don’t have enough floor space, you can roll it on the scaff pole, but make sure it’s not bending too much, as this causes creasing & damage to the cloth. Usually it’s better to roll it in the middle and keep supporting the bar so it’s straight and the cloth rolls on nicely.

Please report to us if any damage is caused.

Can your backdrop be folded?

All backdrops rolled on cardboard tube MUST NOT be folded, this can damage the backdrop beyond repair.

Can I paint on your backdrop?

Absolutely not, we will need to charge you a full replacement fee.

What if a backdrop gets damaged? What are the costs?

In the event of loss, theft, or damage, the client is liable for a replacement or damage fee (DOWNLOAD Damage Charge Sheet)

Will I be charged if I’m late returning a backdrop?

An additional day fee may incur if a backdrop is returned after the agreed time.

HAPACA backdrops are to be collected and returned at the times scheduled and are charged accordingly.

Can I come and see the backdrops before buying/renting?

You certainly may, please email up to three backdrops you would like to view and our team at office@hapacastudio.com will pencil you in.

Do i get a refund if i don't use the hired backdrop on my shoot?

Unfortunately not, once the backdrop is out on hire we can't rent to other customers.

Can I amend my booking to a different date or different backdrop after I have paid?

We can arrange this if we are given at least 24 hours notice ahead of the booking to change delivery times and make sure your new requested backdrop is available.

Can I extend my hire?

Please contact us as soon as you know you’d like to extend your booking, as the backdrop may already be on option with a different client. In general though, it’s not a problem.

Do you create custom backdrops?

We have plenty of backdrops for sale to choose from so please go to http://hapacastudio.com/for-sale/ for the whole stock but if nothing meets your expectations you can email us to office@hapacastudio.com .

Are the backdrop sizes stated on your website absolutely accurate?

The canvas tends to shrink based on how much acrylic paint is applied but its never more than 35cm.

Do you hire or sell abroad?

Yes we’re happy to ship globally but please note anything over 270cm/9ft (usually the width of the backdrop) will be significantly more expensive.

Contact us

 +44 (0) 203 397 2757

office@hapacastudio.com

HAPACA™ Studio Ltd.

C/o GAS Studios

Unit 1A, High Cross Centre

London, N15 4QN

About Hapaca™ Studio

Unique hand painted canvas backdrops and various types of fabrics for photographic and film sets, interior designers, fashion shows, exhibitions and more.

Both hire and purchase options available.

For examples of our and our client's collaborations please visit In use section on our homepage.

 

All images are subject to copyright ©